Sunday, 20 July 2008

Talent tantrums

Your talent will lose their temper, what are the best ways of dealing with this? 1: you are much better listening to them than losing your own temper or defending your ground. 2: Ask them what they think should be done about the situation that is upsetting them. 3: Sympathise and find a level of commonality - that does not mean agree with them, but more empathise with them and confirm that you realise they are upset. 4: Then use this to create a dialogue that leads to some kind of resolution - even if it's an agreement to agree to do nothing.

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